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Booking Conditions

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Once ilive4fun accepts your booking by confirmation thereof a contract is made between ilive4fun & you upon the terms & conditions set out below.

 

Our Responsibilities

 

1. Your holiday reservation

On receipt of your deposit, subject to availability and at our discretion, ilive4fun will reserve your place on your selected trip. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to you.

 

2. Price guarantee 

Prices in this website and our brochures are based on costs and exchange rates as at time of publishing and printing. Should these costs change, it may be necessary to add a surcharge to the price of your holiday. Should the total trip price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your land trip has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any governments or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced.

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3. If we cancel or change your holiday 

​3.1 ilive4fun reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.

3.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative.

3.3 If an alternative is not available or acceptable, you will be entitled to either a full refund of monies paid by you to us or transfer to another ilive4fun holiday without payment of any transfer fee.

3.4 If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond ilive4fun's control), we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.

3.5 ilive4fun is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any trip departure.

 

4. Holiday details and conditions

4.1 The information in our website and brochures is correct to the best of our knowledge at the time of going to print but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it.

4.2 With respect to our touring program, ilive4fun will do its best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money.

4.3 ilive4fun constantly strives to improve trip itineraries and features. If such improvements can be made or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. ilive4fun is not responsible for any other travel arrangements affected due to our cancellations.

 

5. Liability

5.1 On the receipt of any monies, such monies will be held for you until the booking is confirmed, at which time such monies received by us will be deposited as required by law.

5.2 We will be entitled to keep for our account any interest earned on such monies.

5.3 All monies paid by you to us, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected trip. The payment of a deposit or any other monies in respect of your trip shall be deemed to be an authorisation for disbursement thereof as aforesaid.

 

Your Responsibilities

 

1. Booking your holiday

1.1 In order to reserve your holiday, a specified deposit is payable per person per trip, or the full amount payable if booking is made within 45 days of departure, must be submitted to ilive4fun in respect of that holiday. The deposit is accepted as a first installment of the holiday price by ilive4fun only once the booking has been confirmed in writing by ilive4fun.

1.2 Your reservation will be confirmed on receipt of the non-refundable deposit per person, per trip which must be within 7 days of booking or the reservation will automatically be cancelled.

1.3 Any special meal requirements will be made on a request basis only. ilive4fun cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled.

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2. Paying the balance

2.1 The balance of the holiday price must be paid by no later than 30 days before the scheduled trip departure date which shall be by the due date stated on the confirmation issued to you by ilive4fun. When making multi-trip bookings, full payment is due no later than 30 days before scheduled departure date of the first departing trip.

2.2 If payment isn't made by the due date, ilive4fun may assume that you have cancelled the trip and cancellation charges in accordance with clause 3 below will be levied by ilive4fun.

2.3 Itineraries and other documents will not be forwarded until full payment has been received by us. 

2.4 In the case of Late Bookings made within 7 days of your departure, the full cost of the holiday will be payable immediately on booking. We reserve the right to provide all travel documents at the trip departure point.

2.5 ilive4fun reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods.

 

3. If you cancel

3.1 Notice of cancellation must be made in writing to ilive4fun.

3.2 Your deposit is non-refundable upon cancellation by you.

3.3 Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the trip price and is calculated as follows:

 

Period of Notice                               Cancellation Fee

Once booked                                        Deposit is forfeited

More than 45 days notice                        25% of trip fare

45 - 8 days                                           50% of trip fare

7-1 days                                               75% of trip fare

Day of departure                                    100% of trip fare

 

NB: Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company.

 

3.4 Any cancellation of additional services within 30 days from date of service, such as pre & post accommodation & transfers, will incur a 100% cancellation fee. For cancellation of additional services outside of 30 days from date of service, please refer to the above cancellation policy.

3.5 If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and maybe in addition to the above cancellation charges. All Cancellation policies valid as at 24th October,2014, and are subject to change. Final policy will be confirmed at time of booking.

 

4. If you change your booking

4.1 If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability.

4.2 If the change is requested 30 days before the original trip departure no fee will be charged.

4.3 A change of booking within 30 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However, trip deposits can be used as credit to a new trip.

4.4 The new departure price would not be eligible for any applicable early payment discounts if within 30 days before departure.

4.5 A name change to a different person will be treated as a cancellation.

4.6 A fee will be charged for any alteration to airline arrangements made by ilive4fun as per clause 3

 

5. Holiday details and conditions

5.1 Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style.

5.2 ilive4fun strives to provide a safe, enjoyable and memorable travel experience for all passengers. ilive4fun welcomes passengers with special needs or disabilities.

However, please note the following:

• Passengers are required to advise the ilive4fun, in advance, of any physical, medical or other special needs that require accommodation.

• All guests must ensure they are medically and physically fit for travel. ilive4fun may impose safety requirements necessary for the safe operation of the trip. ilive4fun may also exclude an individual from participating in a trip or an activity if that individual’s participation poses a direct threat to health or safety.

• ilive4fun does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.

• ilive4fun does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. ilive4fun is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on a trip, or for the quality of the care or services received.

• Passengers should be aware some trips include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the trip, the ilive4fun may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which ilive4fun has no control.

• Accommodations on Eswatini trips may differ from those of your country of origination. ilive4fun cannot guarantee disability access or accommodation for passengers travelling on international trips.

• ilive4fun may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with its terms and conditions. ilive4fun is not responsible for any costs incurred in the event that a passenger is removed from a trip. Passengers agree not to hold ilive4fun or any of its related entities liable for any actions taken under these terms and conditions.

 

5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the holiday.

5.5 There may be times when the ilive4fun Representative has to make a decision in your best interests or the best interests of the group. You agree to comply with the authority and decisions of the appointed ilive4fun Representative and the laws of the country in which you are travelling. If you do not so comply or if, in the ilive4fun Representative’s opinion, you are not compatible with the general enjoyment and wellbeing of other members on the trip or smooth operation of the trip itself, we reserve the right to refuse to let you continue with the trip.

5.6 We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any ilive4fun Representative has the right to travel/work in a safe environment. Any threats to their safety or wellbeing or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.

5.6.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any preexisting damage in your room to the hotel or an ilive4fun Trip Manager as soon as it is discovered.

5.7 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organisations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.

5.8 It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday as well as any necessary vaccinations and to comply with all applicable laws. ilive4fun is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on a trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense.

5.9 You agree that our ilive4fun Trip Managers or Representatives may take photographs and films of you while you are on the trip and that these may be used in our brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

5.10 Should you have a complaint in respect of the trip, you should inform the ilive4fun Trip Manager or ilive4fun Representative during the course of the holiday and if the matter cannot be resolved after the representative’s best endeavours to do so during the trip, your complaint should be made in writing to ilive4fun as soon as is reasonably possible after the holiday but within 30 days thereof so that your complaint can be investigated. Any claims made after the 30- day period will not be considered by ilive4fun.

5.10.1 The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing.

5.10.2 If any provision of this contract is held invalid or unenforcable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforcability of the other provisions shall not be affected.

5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.

 

6. Insurance

It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on an ilive4fun trip. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. ilive4fun cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the trip.

 

7. Illness or Absenteeism

In the event of your withdrawal from a trip after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. Unfortunately, no refunds can be made for absences from a trip, including but not limited to missed meals or sightseeing.

 

8. What's not included in the trip price

Airfares to and from your holiday destination, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages and meals not detailed in the itinerary, tips to trip managers/representatives, drivers and local guides, items of a personal nature, excess baggage, optional excursions.

 

9. Weather Conditions

Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions.

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General

 

1. Contracting Parties

1.1 The Booking Conditions detailed herein contain the entire contract between you and ilive4fun. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer or director of ilive4fun.

1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.

1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention, national & international law which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrolment in and payment for a trip shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of ilive4fun.

1.4 ilive4fun is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that ilive4fun cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Holiday Details & Conditions).

1.5 Please note that no airline or carrier depicted or recommended in this website or brochure by virtue of their endorsement of this website or brochure represent themselves either as contracting with any purchaser of a holiday from ilive4fun or as having any other legal relationship with any such purchaser.

1.6 Every effort is made to ensure website or brochure accuracy at the time of publishing or going to print, however ilive4fun cannot be held responsible for publishing or printing or typographical errors, or errors arising from unforeseen circumstances.

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